Lisa Works From Home

West is a little different in that the agents are actual employees, rare in the work from home world.  I contracted with them before they made the switch to employees and was a customer service representative for a cell phone company.  My experience with the company and training was very positive but the cell phone client soon began routing all calls to their call centers in India so I lost my contract.  I have a friend who made the switch to employee status and enjoys working for the company very well. 

Updated!  In the winter of 2009 of I began working for West again, this time as an employee and I really enjoy it.  The training time was paid (because you’re an employee) and the staff was fantastic.  As far as the hiring process and training, this company is top-notch.  And the pay isn’t bad either.  It’s a little lower than other companies where you’re an independent contrator, but it’s an hourly wage rather then commission or talk time and they take taxes out so I don’t have to worry about that. 

West has lots of different clients and quite a few of them are separated into their own special line, including training and support staff.  For example, it’s possible to work with West and only take calls for a home shopping company or a particular cell phone provider.  I absolutely love the line I was selected for and other than falling short on hours (VERY difficult to get and sometimes they just POOF! disappear) it’s a great line.  I highly recommend West!