This company is hands down my favorite - LOVE it! I’ve contracted with LiveOps for nearly two years and can’t say enough good things about the company. Here’s a summary of how it works.
- Go to their website and click “become and agent”
- Submit a phone test
- Authorize and send a check in for your own background check
- Receive logins and begin taking some product quizzes
- Pass the tests and start taking calls by logging in to the system
- Schedule time in half hour increments, as little or as much as you’d like
That’s pretty much it! LiveOps takes calls for a lot of the most popular infommercial products and the scream pops up with the product the customer is wanting to purchase. It is really that simple!
Agents are paid by the minute while on the phone and stats do matter with this company so make sure you follow the terms of your contract and keep those stats up.
1 response so far ↓
1 Steve // Feb 5, 2009 at 6:50 pm
Do you feel the constant upsells on Direct Marketing calls are ethical?
How about the companies who make it very easy to reach LiveOps agents to order their product, but virtually impossible to get through to a separate toll # to do any kind of return or address a problem?
I found LiveOps to be a commodity business where success or failure hinges on the agent’s ability to read scripts and upsell customers on magazine subscriptions, travel insurance and clubs that they had not called about. LiveOps scripted response is “these customers might find value in these great, extra offers.” Not.
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